Returns Policy

We want you to love your purchase from theepicenter.shop, but if you’re not fully satisfied, we are here to help. Returns must be requested within 15 days of receiving your order. Returns submitted after this period will not be accepted. Once we receive your returned item, we aim to process all returns and refunds within 3 business days.

Return Eligibility

• The item must be unused, unworn, and in its original packaging with all tags attached (tags cannot be removed).
• You must provide a proof of purchase (receipt or order confirmation).
• Any returns made without prior approval will not be accepted.

To begin the return process, contact us at [email protected]. We will guide you through the return process and provide you with the necessary instructions. Please note that you must request a return before sending back any items.

Damaged or Incorrect Items

If your item is damaged, defective, or if you received the wrong item, please notify us immediately. We will investigate the issue and take appropriate action to resolve it.

Exchanges

Exchanges are possible but require prior approval from us. If you’d like to exchange an item, please reach out to our customer service at [email protected]. Remember, you can only exchange items once, so please be sure about your decision before returning.

Refund Process

Once we’ve received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please note that processing by your bank or credit card company may take additional time.

Be sure to update us with the tracking number and shipping details as soon as you ship the return.

Additional Information

• If you ordered the wrong item or changed your mind, you will be responsible for the return shipping costs. Please double-check product details before finalizing your order.
• Shipping fees, taxes, and duties are non-refundable, unless your order arrived damaged, faulty, or is lost during delivery.
• Please do not send returns to the shipping address on your package, as this is not the authorized return location and may delay your return process.

At theepicenter.shop, we do not authorize any third-party sellers for business purposes. Any purchases made through third-party platforms are outside of our warranty.

Need Assistance?
For any questions related to returns or refunds, feel free to contact us at [email protected].